The bar chart illustrates the monthly performance of a bus company in 2023, specifically focusing on its punctuality, comparing actual results against a set target, and the total number of passenger complaints.
Overall, the company consistently failed to meet its punctuality target throughout the six-month period, with the number of complaints generally rising when punctuality declined and falling when it improved. The target for punctuality remained constant at 95% each month.
Looking at punctuality, the actual figures consistently stayed below the 95% target. In January, 92% of buses were on time, which then slightly dropped to 91% in February and reached its lowest point of 89% in March. Following this, punctuality improved to 90% in April, then further to 94% in May, and finished at 93% in June.
Regarding passenger complaints, there were 38 complaints in January, increasing to 42 in February and peaking at 50 in March. This peak coincided with the lowest punctuality. As punctuality improved in the following months, complaints decreased. There were 47 complaints in April, falling to 35 in May and reaching the lowest figure of 32 in June.