Privacy Policy

Overview

What We Collect: account data, the personal experience materials and profile details you enter, the essays and materials generated from them, translation content, payment status, support messages, analytics, and security logs needed to run IELTS Writing Prep.

How We Use It: to turn your experiences into personalized, band-calibrated IELTS Writing essays, translate supporting content, deliver your essay book, handle billing, keep the service secure, provide support, and improve the product.

How We Protect It: we limit stored operational data, do not store full card details, and design analytics and logs so they do not keep raw AI provider payloads.

Your Rights: where applicable, you may request access to, correction of, deletion of, or export of your personal information.

Information You Provide

• Account information such as email address, name, avatar, login method, language preference, and access status.
• Your identity profile and personal experience materials (for example study or work, city, occupation, and the short real experiences you describe), plus any edits you make to the materials and essays we generate.
• AI request content such as your materials, profile, target band, exam type and region, and translation language, which are used to generate your essays and supporting translations.
• Payment status handled by third-party payment providers. We do not store full card numbers.
• Support messages you send when you contact us for product feedback, technical support, billing support, or a refund review.

Third-Party AI and Infrastructure Providers

When you generate or translate essays, relevant portions of your content are transmitted to third-party AI service providers solely to process that request. These requests may be routed to large language models through intermediary infrastructure services.

Cover images and other generated files may be produced and stored using third-party cloud infrastructure and storage providers.

These providers process requests according to their own policies. We may update the specific models, providers, or routing over time without changing this policy. AI outputs should be reviewed and adapted by you before you rely on them for your exam.

Payments

Payments are processed by third-party payment providers (Stripe, Creem, and PayPal, depending on the checkout). We receive payment status and order details but do not store your full card numbers.

Each provider processes your payment according to its own terms and privacy policy.

Analytics, Logs, and Advertising

We use analytics and structured logs to understand reliability, security, and usage. Where configured, we may use third-party analytics and advertising services to understand which visits lead to sign-ups or purchases.

Advertising and analytics tags may set cookies and, where enabled, use hashed data such as a hashed email to measure conversions more accurately. Our logs are designed not to store raw AI request content, API keys, or full card details.

You can control advertising and analytics cookies through your browser and, where a consent banner is shown, through your consent choices.

Data Retention

We retain account information, your saved materials and generated essays, analytics records, and operational logs only for as long as reasonably necessary to provide the service, maintain security, resolve disputes, comply with legal obligations, and support legitimate business operations.

You may request deletion of your saved profile and account data. Certain records may be retained for security, fraud prevention, billing, tax, legal compliance, or dispute resolution.

International Processing

Your information may be processed in countries other than your country of residence, including by our hosting, AI, analytics, support, and payment providers.

By using IELTS Writing Prep, you understand that information may be transferred and processed in these jurisdictions as necessary to provide the service.

Children

IELTS Writing Prep is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

Your Choices

You may request access to, correction of, deletion of, or export of your personal information where applicable. You can edit or delete your profile and materials in the app; some information may need to be retained for security, billing, legal, or operational reasons.

We may update this policy as the product, providers, or legal requirements change. The updated policy will be posted on this page with a new effective date.

Cookies

We may use authentication cookies to keep you signed in, session cookies to maintain basic platform functionality, security cookies to protect accounts and reduce abuse, and analytics or advertising cookies to understand usage and measure conversions. Some cookies are necessary for the service to function; analytics and advertising cookies may depend on configuration and your consent settings.

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